Refund Policy

1. Policy summary

By completing checkout and paying via UPI or any other accepted method, you acknowledge and agree that:

• Fees for membership / companionship bookings are non-refundable.
• No cash-back, partial refund, or credit note will be issued after payment is received.
• Change of mind, personal reasons, travel plans, or unused time do not qualify for a refund.

2. When payment is considered final

A payment becomes final when you confirm that you have paid on the payment page (or when our team verifies the transaction). After that point, the charge is non-refundable, even if you later cancel the outing or stop responding.

3. Payment verification

• Payments are verified manually for safety.
• If your payment cannot be verified (wrong UTR, unpaid, fake screenshot, mismatched amount), the booking may be marked rejected and no service will be provided.
• If money was never actually received by us, there is nothing to refund.
• If money was received but details were incorrect, the amount still remains non-refundable as per this policy, unless we expressly decide otherwise in writing.

4. Companion unavailability

If a selected companion becomes unavailable after payment verification, we may offer an alternate companion of similar plan value where possible. This is a service adjustment, not a cash refund. Refunds are not provided by default.

5. Duplicate / excess payments

If you accidentally pay twice for the same Order ID, contact us promptly with both payment proofs and the Order ID. We may, at our sole discretion, adjust the duplicate toward another booking or advise the next step. This does not create a general refund right.

6. Chargebacks and disputes

Filing an unfair chargeback or payment dispute after knowingly using or attempting to use the service may lead to booking cancellation and restriction from future use. Please contact us first so we can review your case.

7. No refund examples

• You booked the wrong plan or profile by mistake.
• You are no longer available on the planned date.
• You expected a different experience than described.
• You shared incorrect mobile / city details.
• You request cancellation after payment submission.

8. Acceptance

Using PartnerOnRent, placing an order, or making any payment means you have read and accepted this Refund Policy and our Terms & Conditions.

9. Contact for payment issues

For payment verification issues only (not refund requests), share your Order ID, registered mobile number, and payment proof through the official channel shown on the website.